Returns

What is your Returns policy?

We want you to be delighted with your order, so if you have any problems please contact us and we can arrange a repair or exchange for you.

If you do need to return an item for any reason, please email enquiries@hannahzakari.co.uk quoting your invoice number as soon as possible, and return the goods in their original packaging via post, enclosing the completed returns slip at the bottom of the invoice.

Returns must be made within 14 days of receipt of goods.

Hannah Zakari cannot accept liability for items lost or damaged in the post. Items are the customers responsibility until they are received and we recommend returning them by registered delivery.

Hannah Zakari will refund postage costs on faulty items only.

All refunds will be made using the original payment method, e.g. to the Credit Card or PayPal account you originally paid with.

Please return items to:
Hannah Zakari
43 Candlemaker Row
Edinburgh
EH1 2QB
United Kingdom

Can I return my item to the shop?

You can return items ordered online to our shop but they will be refunded via our internet payment system and you will be sent email confirmation of the refund. Items must be returned within 14 days of receipt of delivery.

How long will my refund take?

We will process any refunds within 7 days of us receiving the returned items.

Will you refund my postage?

We only refund postage on faulty items.